One AI employee. The AI receptionist that answers every call and chases every lead.
One AI employee you hire and name yourself — answers the phone, replies to every text and every lead, and keeps every quote and invoice in one place. You choose what it does; add or remove jobs anytime.
No signup · Picks up in < 2 seconds · A written summary of every call
One employee, many jobs
What your AI employee does.
Switch on the jobs you want done — add more or pause any of them anytime. One employee, one bill.
Answers every call you forward to it, 24/7, books the job, and never sends a customer to voicemail.
When you're under a house with a wrench in your hand, the phone still rings. I pick up in under two seconds. I work out how urgent it is, take their details and read each one back, then book the job into your diary before you're out from under there.
Replies to every new lead in minutes — by text or email — and follows up until they answer.
A job enquiry lands and the clock starts — whoever answers first usually wins. I reply within minutes by text or email, and if they don't book, I follow up over the next week. When one needs a proper answer from you, I write the reply and hold it until you send.
Answers your customers by text and in a chat box on your website, day and night — and books the people who message you.
Some people will never ring you. They'll text. I answer every one of those, day or night, from your own service list and your own prices. I take their name and their email and I book the job over text — the same diary as the phone, so it cannot double book you. Reply STOP and it stops.
Drafts on-brand posts and articles from your own service list — you approve them and post them, so you stay visible without the blank page.
Staying visible is the first thing that goes when you're flat out. I write posts and articles about the work you actually do, in your words, off your own service list — not generic filler. They land as drafts. You read them, you approve them, and nothing goes out in your name until you do.
Booked, quoted, invoiced, paid.
The same place that takes the booking also holds the quote, the acceptance and the invoice — nothing re-typed between them.
- 1Booked
Offers two real times out of your actual diary — the same diary your booking page and your text messages are looking at, so it cannot double book you.
When someone's ready, I offer two real times out of your actual diary. Not a maybe, not someone will call you back to arrange it. Two slots that are genuinely free. Your diary updates, theirs updates, and the invite comes from your own email address with reschedule and cancel links that work.
- 2Quoted
You build the quote in your portal from your own prices and email it. Nothing with a price and your name on it goes out until you send it.
Once the job's scoped, you build the quote in your portal, off your own prices, and send it. On the phone I only ever quote prices you've given me. Nothing with a price and your name on it goes out without you — that is a hard rule, not a setting you can lose track of.
- 3Invoiced
They accept it online by typing their name — no login, no account, no password. The accepted quote becomes the invoice automatically, on your own numbering.
They open it on their phone. No login, no password, no account to make — because that is where quotes go to die. They accept by typing their name, and the accepted quote becomes the invoice on your own numbering, with nothing re-typed and nothing lost between the two.
- 4Paid
Email the invoice with your payment details and mark it paid when the money lands. The money never touches us at any point — we just move the paperwork.
You email the invoice with your payment details and mark it paid when the money lands. The money never touches us at any point — we just move the paperwork. And when a quote goes quiet, I draft the follow-up for you. You check it, and you send it.
Quotes aren’t chased automatically. When one goes quiet, your AI employee drafts a follow-up for you to check and send.
Nine chapters on how it answers, books, follows up and keeps your quotes and invoices moving — read it, or hear it worked through end to end.
See it work
One job, end to end.
Five short chapters narrated by the same Australian voice that answers your phone — the missed calls, the text back, the quote, the money, and the things it will not do.
The three calls you missed on Tuesday
A missed call leaves no evidence. You have no idea what last Tuesday cost you.
Have a look at your call log from last Tuesday. Three missed. No voicemails, because nobody leaves them anymore. You've got no idea what those three were worth. Here's the same Tuesday with an AI employee on the line. Answered in under two seconds, every one of them, while you stay on the tools. Your business name on the greeting, an Australian voice, and the same phone number you have always had. You keep yours. You just stop missing the calls that come to it.
→ Three jobs in the diary, booked while you were on the tools — on the same number you already have.
It only says what you'd say
The fear that stops the sale: it'll invent a price and you'll be the one held to it.
The bit every tradie asks about is whether it will make something up. It reads your website and the documents you give it, and it answers from those. Only those. Watch the right-hand side. Every answer comes off a line you wrote. Now here's one your documents don't cover. Nothing there. So it doesn't fill the gap. It says it doesn't know, and it books you a callback instead. That is the whole reason you can leave it on the phone without watching it.
→ Every answer comes off a line you wrote — and when there isn't one, it says so.
One diary. It can't double-book you.
Two jobs in the same slot, and you look like an amateur in front of a customer.
Here are three people all going for the same seven o'clock Thursday. One on the phone, one on text, one on your booking page. There is one diary underneath, so only one of them gets it. The other two get offered the next time that's genuinely free — not a maybe, not someone will call you back to arrange it. Then the confirmation goes out from your own email address, with your business name on it, and a calendar invite that actually works. It asks for an email, because the invite has to land somewhere.
→ One set of availability behind every channel — so the second person gets the next real slot, not a maybe.
The one that slipped, texted back
Leads go cold, and the follow-up is the one you never get around to.
If a caller hangs up before it's sorted, they get a text back in seconds. Not a sorry we missed you — a real reply that picks the conversation up. It won't text the same person twice in three hours, or anyone already booked. And it books the job over text, in the same diary the phone is looking at. Enquiries that don't book get a polite nudge over the next week — never late at night, never on a Sunday or a public holiday. Type STOP and the texts and follow-ups stop instantly — not from you, and not from anyone else on here.
→ A reply in seconds, the job booked inside the thread — and STOP that actually stops.
Quoted, accepted, invoiced
Quotes in the ute, invoices in the glovebox, money three weeks late.
Once the job's scoped, you build the quote in your portal, off your own prices. Nothing goes out in your name until you send it. That is a hard rule, not a setting you can lose. They open it on their phone and accept by typing their name. It becomes an invoice on your own numbering, automatically. You email it with your payment details, and the money goes straight to you. It never touches us.
→ Sent by you, accepted on their phone, invoiced on your own numbering. The money never touches us.
Press play on any chapter to hear it. Nothing plays on its own.
See it in action
Hear it answer the moments that matter.
Real scripted calls from the actual call flow — right down to reading your number back before it books you in.
Built for your industry
Set up for how your industry actually works.
It knows the jobs, the urgency and the words your customers use. Pick yours to see it set up for you.
Trades
For trades and home services that can't get to the phone on a job.
Healthcare
For clinics and practices that can't miss a patient.
Real Estate
For agencies and property managers who can't miss an enquiry.
Education
For schools, centres and training providers that can't miss an enrolment.
Honest limits
What it won't do.
The boundaries are the product. Every one of these is said out loud in the episode, and none of them changes.
If the answer is not in your own information, it says so out loud and books a callback — rather than inventing a number a customer can hold you to.
You build the quote and you send it. Nothing with a price and your name on it leaves without you, and that does not change.
Text STOP and the texts, follow-ups and marketing stop straight away — not from you, and not from anyone else on the platform. Only emails about a booking they have already made can still reach them. Marketing consent is asked separately and never blocks a booking.
If someone needs a phone call it puts them at the top of your callback list rather than dialling them itself. Follow-up texts keep sensible hours and never go out on Sundays or public holidays.
This is for an owner who is on the tools all day and cannot get to the phone. If you have someone on reception who never misses a call, you do not need this.
From the workshop
The same things, written down.
Every article is grounded in a recording on this site or a scenario we have checked against the product.
An AI employee from Velobiz answers calls around the clock, handles urgent enquiries, sends follow-up texts inside sensible hours, and drafts social content
After a site visit, you build the quote in the Velobiz portal, the customer accepts it online, and it becomes an invoice you email with your payment d
*No IT department. No new number for your customers. No week-long onboarding. Here's what actually happens when a trades business owner sets up their
Follow along
Ready when you are
Hire your AI employee in minutes.
Build it from your website in a few minutes — you only create an account at the end.